Jewellery Care & Warranty

CARE INTRUCTIONS 
Our jewellery is designed and carefully crafted to be worn for everyday use, however jewellery can experience discolouration over time due to multiple factors including exposure to moisture, chemicals and air. Metals like silver and gold are delicate, and despite our best efforts, they can still fade due to a process called oxidation.
This care guide will help you maintain your jewellery to ensure its longevity.

Plating rubbing off naturally occurs with general wear and tear, and is not considered a manufacturing fault.

You can follow these simple steps to help your gold plated jewellery last longer:

  • While our jewellery is water-resistant, we recommend removing your jewellery before showering, swimming or exercising. Or ensure to wipe completely dry after coming into contact with moisture.
  • Allow perfume, lotions and creams to be absorbed into skin before putting on your jewellery.
  • After use, clean jewellery gently with a soft dry cloth (all orders come with a special jewellery cloth) to remove any oil or dust and restore their shine.
  • When not in use, store your jewellery in your jewellery box in cool, dry place to prevent oxidation, scratching and chains getting tangled.
  • Please be careful and prevent your jewellery from knocking into counter tops and rubbing against each other. Jewellery damaged by misuse or mishandling by the customer is not considered a manufacturing fault. 

To clean your jewellery:

  • Wipe down after each wear. When you remove your jewelry for the day, get in the habit of giving it a quick wipe with a soft cloth or a jewellery cloth.
  • Soak the jewellery. In a small bowl, combine warm water with a few drops of mild soap. Stir the soap into the water to create some suds. Add one piece of jewellery and allow it to soak for about five to 10 minutes.
  • Remove dirt. If there is any dirt embedded in the crevices of the jewellery, use a cotton swab or a soft-bristled baby toothbrush to gently remove it.
  • Dry thoroughly. After the jewellery is rinsed, se a soft, lint-free cloth, dry the jewellery and buff the surface so it shines.
WARRANTY

We offer a 12-month warranty against manufacturing faults from the date of purchase on items with proof of purchase. Our warranty covers faulty items only. It does not cover general wear & tear, damage caused by misuse or mishandling.  Please refer to our care instructions above for general care instructions.