Returns & Exchanges

Return Policy

We hope our pieces are loved by you as much as we love them. However, if your purchase isn’t as expected and you have changed your mind, you may be entitled to receive a store credit in exchange for your returned item.
You are only entitled to a refund if you have a received an item with a manufacturing fault or an item that does not match your order. 
To be eligible for a store credit, you must initially contact our Customer Service team within 
4 days of delivery. 
 
Jewellery
Your return must:
  • Be unused, unaltered and in original condition
  • Have no signs of scratches or dents
  • Packed in the original jewellery box
  • Reach us within 15 days from the date of receiving your parcel. 
Once your return is received, we will advise if you are eligible for a store credit (in the form of a gift card of the value of the item(s) paid from the original order). The gift card is valid for 6 months from the issue date. 
For hygiene reasons, earrings cannot be returned or exchanged.
If your item is defective or does not match your order, please email us at shopgaloreboutique@gmail.com with the subject line: Return and #OrderNumber within 3 days of receiving your order, with a photo of the item and the reason for return. Please allow 1-3 working days for us to process your request. 
Exchanges (if applicable)
We do not offer exchanges for change of mind.
If you need to exchange a ring or apparel item for a different size, please send us an email at shopgaloreboutique@gmail.comwith the subject line Exchange and #OrderNumber within 4 days of receiving your order.
Returns must be unused, unaltered, undamaged, accompanied with their original packaging and reach us within 30 days from the date of receiving your parcel. 
Once we have received your return, we will advise you via email. We will then inspect the product to ensure it is unused, unaltered and undamaged before proceeding with the exchange. 
Please note for exchanges, you will be responsible for paying for your own shipping costs for returning your item(s). We will ship out your replacement free of charge once only.